1. Introduction

Truvas Power is committed to maintaining the privacy and security of all users, customers, and visitors who interact with our website and services. We may collect information from you when you fill out a contact form, request a quotation, apply for solar installation services, communicate with us through phone, WhatsApp, email, or social media, or browse our website.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Full name
• Mobile number
• Email address
• Residential or business address
• City, district, and state details
• Electricity bill details or monthly consumption information
• Roof type, property details, and installation site information

2.2 Service Related Information

• Type of solar system required (On-Grid, Off-Grid, Hybrid, Solar VFD, etc.)
• Capacity requirement
• Project location
• Subsidy eligibility related details
• Technical and installation preferences

2.3 Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited on our website
• Date and time of visit
• Referring website or source
• Cookies and usage analytics

3. How We Use Your Information

We use the information collected from you for the following purposes:

• To respond to your inquiries, service requests, and quotation requests
• To provide solar consultation, site assessment, proposal, installation, and after-sales support
• To prepare customized solar system designs and cost estimates
• To verify subsidy-related eligibility where applicable
• To communicate project updates, payment details, and installation schedules
• To improve our website, services, customer experience, and internal operations
• To send promotional messages, offers, service reminders, or important updates, where legally permitted
• To maintain records for billing, warranty, support, and compliance purposes

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience, understand visitor behavior, and optimize marketing campaigns.

Cookies help us remember user preferences, analyze traffic, and improve website performance. You may choose to disable cookies through your browser settings; however, some website features may not function properly after doing so.

5. Sharing of Information

Truvas Power does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share your information only in the following situations:

• With our authorized employees, service teams, and project staff for business operations
• With trusted vendors, installers, technical partners, or service providers involved in your project
• With payment, invoicing, CRM, hosting, or communication platforms used to deliver our services
• When required by law, regulation, legal process, or government authority
• To protect our legal rights, prevent fraud, or ensure security of our business and users

6. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we take appropriate measures to secure your data, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are also encouraged to protect your personal data by not sharing sensitive credentials unnecessarily over unsecured channels.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including for project execution, customer support, documentation, taxation, legal compliance, warranty support, and dispute resolution.

When the information is no longer required, we may delete, anonymize, or securely archive it in accordance with applicable practices and legal obligations.

8. Third-Party Links and Services

Our website may contain links to third-party websites, portals, applications, or services, including social media platforms, payment gateways, government subsidy portals, or partner websites.

We are not responsible for the privacy practices, content, or policies of such third-party services. We encourage users to review the privacy policies of those external websites before providing any information.

9. Your Rights and Choices

Depending on applicable law and the nature of your interaction with us, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal and operational limitations
• Withdraw consent for certain communications
• Opt out of promotional messages or marketing communications

To exercise any such rights, you may contact us using the contact details provided below.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that data of a child has been submitted to us without appropriate authorization, we will take reasonable steps to delete such information.

11. Marketing Communications

If you contact us, request a quotation, or submit your information through our website, ads, or landing pages, we may contact you by phone, SMS, WhatsApp, or email regarding our services, offers, follow-ups, project updates, or related assistance.

You may request to stop promotional communications at any time by contacting us directly. However, we may still send essential service-related communication where required for project execution or support.

12. Changes to This Privacy Policy

Truvas Power reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date.

We encourage users to review this page periodically to stay informed about how we protect personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us through the details below: